Refund policy
All Sales Are Final
Every Rayah piece is individually sourced and secured for our clients. For this reason, all sales are considered final, with exceptions made only in the case of a verified authenticity concern, damage, or a confirmed defect. Should you have any question about a piece before or after purchase, our team is always available at help@rayah-uae.com, and in select cases an exchange may be arranged at our discretion.
Authenticity Guarantee
Every item is either sourced directly from the boutique or acquired through our network of trusted partners, and each piece arrives with its full packaging and original invoice. All items are personally inspected by our team upon receipt before they reach you.
We stand behind the authenticity of everything we sell — for life. In the rare event that an item is ever found to be inauthentic, we will issue a full refund immediately, with no time limit. Whether a concern arises days or years after your purchase, our guarantee stands.
Damaged or Incorrect Items
If your piece arrives damaged, defective, or not as ordered, please notify us within 48 hours of delivery by email at help@rayah-uae.com or through your personal shopper or concierge. Kindly include your order number and clear photographs of the item so we may resolve it promptly.
Resolution
Where an issue is approved, the choice is yours. We are pleased to offer any of the following:
- A full refund to your original payment method
- A replacement of the item
- A repair, where possible
- Store credit, held in your account for life
Refund Processing
Approved refunds are processed within 7 to 14 working days and issued to your original payment method. We do not deduct any transfer or service fees. Should you wish to explore an alternative refund method, please contact help@rayah-uae.com.
Return Shipping
Where the fault is ours, return shipping is fully covered by Rayah. Where an exchange is requested by the client and approved by our team, return shipping is arranged at the client's expense.
Non-Returnable Items
Certain pieces are final sale and cannot be returned or exchanged, including clearance or reduced items and personalised or made-to-order pieces.
Deposits
A deposit of 10–20%, depending on the piece, may be placed to reserve an item for three working days. Deposits are non-refundable should you choose not to proceed, but may be transferred toward another piece and the reservation extended, at our discretion.
All claims are governed by the laws of the United Arab Emirates.
Rayah UAE · help@rayah-uae.com · Dubai, United Arab Emirates
